Shipping policy

Where we ship

We currently ship to addresses in the United States only.

Shipping cost

Shipping is free on every order.

Processing and delivery times

Orders are processed within 1-3 business days. Our products ship from our supplier's international warehouse, so typical delivery is 7-15 business days after your order ships. Delivery times are estimates and can run longer during holidays and peak periods.

Holiday orders

For the best chance of delivery before December 25, please order by December 1. Orders placed after that date may arrive after Christmas.

Tracking

You'll receive a tracking number by email once your order ships. Tracking can take a few days to show updates while your package is in transit.

Lost or late orders

If your tracking hasn't updated in 10 days, or your order hasn't arrived within 30 days of shipping, email us at brightwatercommerce@yahoo.com and we'll reship it or refund you.