Refund policy

We want you and your dog to be happy with your order. If something isn't right, email us at brightwatercommerce@yahoo.com with your order number and we'll make it right.

Damaged, defective, or wrong item

Contact us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a replacement or issue a full refund. You won't need to send the item back.

Changed your mind

You can return unused items in their original packaging within 30 days of delivery. Please email us first for return instructions; items sent back without contacting us can't be processed. Return shipping is paid by the customer. Once we receive the return, we'll refund your original payment method within 5 business days.

Lost or late orders

If your tracking hasn't updated in 10 days, or your order hasn't arrived within 30 days of shipping, contact us and we'll reship it or refund you.

Cancellations

You can cancel for a full refund any time before your order ships (usually within 1-3 business days of ordering).